After Howard Schultz became CEO of Starbucks, espresso was not sold as a niche Italian drink. Instead, it was reframed for the American mass market.
He clearly recognized that straight Italian-style espresso was too intense and unfamiliar for most American coffee drinkers of the late 1980s and 1990s, and he adjusted Starbucks’ concept accordingly.
Schultz saw in Milan that Italians happily drank small, strong espressos at bars, while most Americans were used to large cups of relatively weak, “bland” coffee.